Saturday, March 9, 2013

Bottom line: See [here] for instructions on submitting a ticket to get added to the mobility / exchange server for a better way to get email on your mobile device.

Hi everyone,

There seems to be a lot of consternation about the technical issues going on with the IMAP server that was distributing Salud email to many of the student body's mobile devices and home computers.  For starters, we'd like to offer some reassurance that UNMSOM and HSLIC have some of their best people on the job trying to get it fixed (you've likely seen the emails stating as much).  In the meantime, we'd like to strongly recommend the new "mobility" server that works great for Android and Apple mobile devices (does not work on Apple computers, and I don't know about PCs or any other devices sorry!).

Getting your mobile email set up on this server has a bunch of advantages, such as:


  • Push support to notify you instantly when you have a new email
  • Calendar support to sync your Groupwise calendar to your device (although this is rarely used, admittedly)
  • Contacts sync so you can search the entire Groupwise address book from your device (this can actually be a lifesaver)
  • Only uses one password (Groupwise) during the on-device setup, unlike the IMAP which uses two (both Groupwise and NetID)


We've covered mobility setup for the iPad in a video [here], and HSLIC has very good instructions for Apple and Android [here].  The very first step is basically getting your username added to the list of approved users.  Unfortunately, UNM has recently gone to a new Helpdesk system that makes this more complicated than ever.  To make it a little easier for everyone, I whipped up a quick Powerpoint presentation on how to get started (by submitting a Helpdesk ticket to get added to the server).  The presentation can be found [here] and is probably easiest to view if you click the "Start presentation" button in the top right.

I apologize if none of this makes any sense.  Feel free to email with any questions, and we'll do what we can to help!



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